Business Process Outsourcing

CompuPacific provides a broad range of outsourcing and point ‘out-tasking’ solutions, all ultimately aimed at achieving one or more of the following benefits for our customers:

  • Lower costs through sustainable offshore cost arbitrage
  • Better end customer service
  • Freeing the organisation to concentrate on core or value adding functions
  • Providing increased security or resilience
  • Providing greater organisational flexibility in terms of adapting to global conditions or reacting to demand changes
  • Capability in the Asia-Pacific region.

On behalf of service bureaus and outsourcing companies we process data and processes in a number of industry markets.

  • Banking, financial services and insurance providers
  • Legal services
  • Public sector
  • Publishing and media
  • Marketing services
  • Construction and engineering industries

Our data services and document centric processing are complementary to local service bureaus offering them cost arbitrage and productivity gains, as well as project flexibility.

Our services for banks, financial services and insurance providers span a range of back office and voice solutions covering loan, credit card and insurance lines. In China, we provide the top 5 Chinese insurance companies with customer acquisition, customer / policy administration and claims management.

We provide legal services companies with litigation services including legal coding and transcription. Our data services help service providers to the conveyancing trade. In the US we handle ‘title searches’ for a number of key industry players.

Public sector work includes examination data entry for the leading UK examination processing companies. In the US we manage processes for state and federal government, such as critical records processing. We also offer a range of services to lower the administrative cost and burden to charities, allowing them to spend more of their funds on just causes. The education sector is also catered for through extensive examination paper marking and student record management.

Add inbound and outbound call centres and handling marketing responses from direct mail and we can assist services companies undertake projects and increase margin levels. We also have experience of developing geographic information systems such as the Point of Interest service used during the 2008 Beijing Olympics.

Further Details

Please click on the links below for further details and examples:

Finance & Accounting Outsourcing

Loan application processing -  CompuPacific processes 1500 car loan applications per day, achieving a 20% reduction in customer costs and a turnaround time of 18 minutes.

Accounts payable processing - CompuPacific reduces top US manufacturer’s invoice processing costs.